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Promotion Terms And Conditions


  1. General
    1. These are the Terms and Conditions which apply to any competition, prize draw or promotion which we may run, whether on our website, social media platforms or otherwise (the “Promotion”).
    2. The Terms and Conditions are supplemented by Privacy Policy (https://www.urneeds.co.uk/privacy) and our Terms & Conditions of Sale (https://www.urneeds.co.uk/terms).
    3. By entering a Promotion you agree to be bound by these Terms and Conditions along with any other additional terms which relate to a Promotion (the “Specific Terms”). The Specific Terms might include entry instructions and any other specific details, rules or conditions relating to a particular Promotion, and might be published on our website, social media platforms, promotional correspondence or may be found in any other media which feature the Promotion.
    4. In these Terms and Conditions, “we”, “us”, “our” and “URNEEDS” means URNEEDS, a company incorporated in England with company number 01693112 and a registered address at Unit 5, Bankside Park 28 Thames Road Barking Essex IG11 0HZ.
  2. Promotions
    1. From time to time on www.urneeds.co.uk (the “Website”) we run the Promotions.
    2. Only one Promotion can be used per order. A Promotion may not be used in combination with other Promotions except where specified.
    3. Promotional items that you purchase (either free of charge or at a proportional rate) do not qualify nor count towards your basket value in order to redeem further free promotional items. We reserve the right to cancel any order(s) which we deem to have attempted to purchase promotional items in order to increase basket size to qualify for further Promotions. From time to time certain products may be excluded from current Promotions and any such exclusion will be notified to you through a notice on the Website or via email. Excluded products will not count towards any qualifying conditions for offers and will not benefit from any promotional discount.
    4. Each Promotion will start immediately (i.e. as soon as it is first promoted), unless a later start date/time is specified in the Specific Terms. The closing date/time for a Promotion will be made clear in the Specific Terms. All times will be based on UK time.
    5. All Promotions are subject to availability and while stocks last. We reserve the right to end the Promotion at any time.
    6. Each Promotion will be open to individuals who are UK residents and aged 18 years old or over unless the promotional materials, announcements or the Specific Terms specify a different geographic region or a different minimum age.
    7. To enter, follow the entry process for the relevant Promotion, which will usually be explained in the promotional materials, announcements or the Specific Terms.
    8. We reserve the right to withdraw or amend any Promotion and/or these Terms and Conditions if we consider it necessary or appropriate to do so for reasons beyond our reasonable control or if there has been a broadcasting or printing error or any similar occurrence. Any changes will be posted on the Website.
    9. These Terms and Conditions represent the entire agreement in relation to the Promotion and the Prize (if applicable). The invalidity, illegality, or unenforceability of the whole or any part of the Terms and Conditions does not affect the remainder of these Terms and Conditions, which will remain in full force and effect. These Terms and Conditions do not create any right or benefit enforceable by any third party.
  3. Free Gifts
    1. From time to time we may offer “free gift” Promotions on the Website, social media platforms or otherwise. In order to claim a free gift, you must quote the relevant gift code when placing your online or telephone order. When shopping online, please enter the gift code in the “Vouchers” box in the checkout area and follow the on-screen instructions.
    2. Delivery or postal charges may be payable by you in respect of free gifts and this will be made clear to you on the Website or in the promotional correspondence where the free gift is advertised.
    3. Where a free gift is offered subject to a minimum spend requirement, VAT and supplementary charges (such as delivery, gift wrap or postage and packing) may still be payable and shall not count towards a minimum spending requirement.
    4. If you qualify for a free gift by satisfying a minimum spend threshold and you decide to return some of the goods purchased (and not the free gift) and therefore reducing your order value below the minimum spend threshold, we reserve the right to charge full retail price for the free gift. This amount may be deducted from any refund due back to you for the returned items.
    5. Similarly, where a free gift is offered subject to the purchase of a specified item, if you decide to return the specified item, you will need to return the free gift to receive a credit or refund otherwise we reserve the right to charge full retail price for the free gift and deduct this amount from any refund due back to you.
    6. Gifts that are promoted within our catalogues are only available to the recipient of that catalogue and validation may be required before your order can be processed.
    7. Gifts are limited to one per customer unless otherwise stated. Only one gift can be claimed with each order and the gift coupons cannot be used in conjunction with any other special offers. We reserve the right to substitute with a product of equal or greater value in the event that stock of a selected gift item becomes unavailable.
    8. Where possible free gifts earned will be dispatched with your order. If that is not possible we aim to deliver your free gift within 28 working days of you placing your order.
  4. Vouchers
    1. From time to time we may send you by email or post web vouchers or paper vouchers. These are either codes which you may input on our website to qualify for certain Promotions or are paper vouchers redeemable in our URNEEDS retail stores. Vouchers are subject to these Terms and Conditions and any terms and conditions notified to you at the time of issuance of the voucher.
    2. A web voucher is redeemed by entering its code at the appropriate point in the purchase process on the Website.
    3. A hard-copy voucher is redeemed by giving it to a URNEEDS store colleague at the point of purchase.
    4. We reserve the right to withdraw or cancel a voucher for any reason at any time.
    5. A voucher cannot be exchanged for cash, is non-transferable and non-exchangeable.
    6. Unless expressly stated at the time of issue, each voucher will be valid for use by the recipient of the voucher and by such recipient only once and may not be used in conjunction with any other Promotion.
    7. In accordance with guidelines from HM Revenue and Customs, a voucher is treated as cash, therefore VAT is due on the full value of an order and you will be required to pay VAT on the full value of the order, unless otherwise stated in any terms accompanying the voucher.
    8. From time to time certain products may be excluded from voucher offers and any such exclusion will be notified to you along with the voucher, through the Website, social media platforms, via email or in the Specific Terms. Excluded goods will not count towards any qualifying conditions for offers and will not benefit from any promotional discount.
    9. A voucher shall not be copied, reproduced, distributed, or published directly or indirectly in any form or by any means for use by an entity other than the original recipient, without our prior written permission.
    10. Vouchers distributed or circulated without the written approval of URNEEDS, for example on an Internet message board or on a “bargains” website, are not valid for use and may be refused or cancelled.
    11. If we reasonably believe that any voucher is being used unlawfully or illegally we may reject or cancel any voucher and you agree that you will have no claim against us in respect of any rejection or cancellation. We reserve the right to take any further action it deems appropriate in such instances.
    12. If we refuse a voucher submitted as part of an order, for any reason, we will inform you before the order is dispatched to advise of the correct cost of the order and give you the opportunity to cancel the order.
  5. Discounts
    1. We mark already discounted products with a “Reduced Price” message next to the code of a product. Unless otherwise stated, products which display the message are not eligible for further discounts.
    2. Where an online offer states that a discount is given on a purchase up to a stated percentage, the discount given will only be applicable to qualifying products and the percentage of discount given will vary between qualifying products.
    3. Supplementary charges such as delivery or postage and packing shall not be discounted unless specifically stated in the Promotion description.
  6. Competitions and Prize Draws
    1. The opening and the closing date and time of each competition or prize draw will be stated on the Website, on our social media platform, in the promotional correspondence or in the Specific Terms. The Promotion will only be open for that term.
    2. Competitions and prize draws may be subject to additional rules. If so, these additional rules will be listed on the relevant competition entry page or communicated via email message and form part of this agreement.
    3. Unless otherwise specified in the Specific Terms:
      1. In the case of a prize draw, winner(s) will be selected at random. This will be done by an automated process or a process which will be conducted or supervised by an independent person, or as otherwise mentioned in the Specific Terms.
      2. In the case of a competition, winner(s) will either be selected by (a) a judge or (b) a panel of judges.
    4. A Winner of a competition or a prize draw (the “Winner”) will receive the prize detailed on the competition entry page (the “Prize”). URNEEDS reserve in all cases the right to replace the stated Prize with prizes that we consider to be of broadly equivalent value. We offer no cash alternative for non-cash prizes and the Winner must accept the Prize in the form offered. Where the Prize is won by a person younger than 18 years old, we reserve the right to award the Prize to the Winner’s parent or guardian on their behalf.
    5. Employees of URNEEDS, its subsidiaries or affiliated entities and their immediate families may not enter any Promotion, neither may any employees or immediate family members of any third party sponsors, third party companies associated with the Promotion, the Prize providers or agencies assisting with the Promotion operation.
    6. It will be at URNEEDS’ sole decision as to whether any eligibility requirement has or has not been met and we may require evidence or confirmation from entrants before awarding the Prize
    7. Unless otherwise stated all Promotions advertised on our Website or via social media platforms are free to enter.
    8. URNEEDS will not be responsible for any entries not received, not recognised, not accepted for any reason or delayed. Proof of sending or entering such details does not constitute receipt.
    9. Unless otherwise stated only one entry is permitted per business or household. URNEEDS reserves the right to disqualify multiple entries from the same business or household.
    10. The use of any automated entry software or any other mechanical or electronic means that permits any person to enter the Promotion repeatedly is prohibited. No bulk, consumer group or third party entries will be accepted. These entries will be disqualified.
    11. Entrants must enter the Promotion using their full legal name. We reserve the right to disqualify any entrant who uses multiple names or any false names and to require them to return to us the Prize they may have won.
    12. We reserve the right to request proof of the Winner’s identity in the form of a passport or driver’s license, proof of residence and proof of address in the form of a utility bill. In the event that the Winner cannot provide us with the proofs mentioned above which are reasonably acceptable to us, we may withdraw the Prize and select another Winner in the same manner as the first.
    13. You will not be entitled to receive the Prize which, for any reason, you would be prohibited by law from purchasing, using, owning or possessing.
    14. Winners of the Promotion will be notified by e-mail as soon as reasonably practicable after the competition has ended. To claim the Prize, respond to the notification within the deadline set out in the Specific Terms and follow the instructions which will be provided to you. The Prize will either be emailed to the Winner’s registered email address where the Prize is a non-physical digital item (such as a web-voucher) or sent to the Winner’s registered address or home address. Unless otherwise stated, where the Prize is to be delivered to the personal address of the Winner, the Prize will only be delivered to an address within the UK and will only be sent once. Should the Winner’s contact details change, it is their responsibility to notify us or the contact persons for the relevant Promotion.
    15. Where the Prize is not claimed within the period specified in the Specific Terms, we reserve the right to award the relevant to an alternative Winner or not to award it at all.
    16. We reserve the right to cancel the award of the Prize at our sole discretion without prior notice if the Prize cannot be delivered to the postal address indicated by the Winner and is returned to us. Should we cancel a win for any reason no form of compensation will be offered to the Winner.
    17. Where an entrant or the Winner has not complied fully with the Terms and Conditions and the Specific Terms, or has been found to be in breach of them, in particular where a person is in breach of the entry restrictions, we may enforce our right to disqualify that person and require the return or reimbursement to us of the Prize even where the Prize has already been awarded and/or actually provided to the entrant or Winner in question.
    18. No fees shall be payable to any entrant in relation to their entry in any Promotion. Obtaining time off work and/or study or related activities to participate in the Promotion and/or use the Prize. All related costs/time off will be at the sole and absolute responsibility of each entrant or person using the Prize.
    19. We will not be liable for the Prize which is lost, delayed, or damaged in the post for reasons beyond our control.
    20. Unless otherwise stated in the Specific Terms, you may not win more than one Prize per Promotion and we reserve the right to withhold or reclaim any second or subsequent Prize.
    21. Any tax payable as a result of the Prize being awarded or received will be the responsibility of the Winner. The Winners should seek independent financial advice prior to accepting the Prize if this is a concern.
    22. The Winners shall be responsible for obtaining any insurance which may be required or prudent in relation to any Prize awarded to them.
    23. No additional, further or other costs or expenses are included in any Prize unless expressly stated. For example, the costs of transport to and from a venue or an event, parking charges, gratuities, excursions, spending money and other costs of a personal nature, are not included.
    24. Any personal data relating to entrants will be used solely for the purposes of the Promotion by URNEEDS and/or by any agent appointed by it to assist with running the Promotion on our behalf and will not be disclosed to a third party for any other purpose without the individual’s prior consent. By entering the Promotion, you consent to the use of your personal data by URNEEDS and/or any agent appointed by us to assist with running the Promotion for the purposes of administration of the Promotion (including publishing your full name and county and/or disclosing it to third parties on request if you are the Winner) and any other purposes to which you have consented. To see our privacy policy visit: http://www.URNEEDS.co.uk/privacy.
    25. The Winner may be required to take part in related publicity, including (without limitation) publication of their name and image along with their winning entry via URNEEDS’ website, social media and other press and media channels. No additional payment will be given for this.
  7. Promotion Administration and Exclusion of Liability
    1. Any attempt to deliberately damage the Website or the information on it, or to otherwise undermine the legitimate operation of the Promotion may be a violation of criminal and civil laws and should such an attempt be made, whether successful or not, URNEEDS reserves the right to seek damages to the fullest extent permitted by law.
    2. URNEEDS may vary the terms of, or terminate, the Promotion at any time where it has reasonable grounds to do so at its absolute discretion without liability to any entrant or other person. URNEEDS will not award the Prize if the Promotion is terminated.
    3. URNEEDS’ decisions relating to the Promotion and/or redemption of the Prizes are final. No discussions or correspondence with entrants or any other person will be entered into.
    4. URNEEDS’ failure to enforce any one of the Terms and Conditions in any instance(s) will not give rise to any claim or right of action by any entrant or the Winner, nor shall it be deemed to be a waiver of any of our rights in relation to the same.
    5. Except as specifically set out herein and to the maximum extent permitted by law, all conditions, warranties and representations expressed or implied by law are hereby excluded. To the fullest extent permitted by law, we hereby exclude and shall not have any liability to any entrant or the Winner in connection with or arising out of the Promotion howsoever caused, including for any costs, expenses, forfeited prizes, damages and other liabilities, provided that nothing herein shall operate so as to limit or exclude our liability for personal injury or death caused by our negligence. For the avoidance of doubt, this paragraph shall also apply in respect of the Prize provided by a third party provider.
    6. These Terms and Conditions shall be construed in accordance with and governed by the laws of England and Wales.